TRADESPAN ACCEPTABLE USE POLICY (AUP)

Version 1.0 — Effective {{effective_date}}

You will not use the Services to:

1. Illegal activity of any kind.

2. Send unsolicited communications in violation of the TCPA, CAN-SPAM, CASL, or A2P 10DLC rules. All SMS campaigns must have documented opt-in consent from recipients.

3. Send PHI or e-PHI as defined by HIPAA without first executing a BAA with TradeSpan.

4. Send financial-account data outside of PCI-approved payment flows (i.e., always through Stripe Elements — never raw card numbers).

5. Scrape, spider, crawl, or otherwise systematically extract data from the Services.

6. Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code.

7. Compete with TradeSpan or build a competing product using access to the Services.

8. Upload malware, viruses, worms, or code designed to disrupt or damage.

9. Impersonate any person or misrepresent affiliation.

10. Interfere with the Services (DDoS, load testing without consent, port scanning).

11. Circumvent authentication, rate limits, quotas, or usage restrictions.

12. Resell or offer the Services except through an authorized Reseller Agreement.

13. Store or transmit content that is defamatory, obscene, discriminatory, harassing, or that violates intellectual-property or privacy rights.

14. Use for high-risk activities (nuclear facilities, life-support, air traffic control) — Services are not designed for such use.

15. Violate export control laws (Customer will not export Services to embargoed countries or SDN-listed parties).

16. Use in violation of any third-party terms (e.g., Twilio, Stripe, Google, Microsoft), where doing so would breach TradeSpan's obligations to those parties.

Enforcement. TradeSpan may suspend the Services immediately (without notice) and terminate for cause (§5.1 MSA) for any AUP violation. Suspension does not entitle Customer to any refund or credit, and Fees continue to accrue during suspension. TradeSpan may report violations to law enforcement and regulators.

Fair-use resources. Compute, storage, API calls, SMS/MMS, voice minutes, and other usage-metered items are subject to reasonable fair-use limits. Exceptions incur overage Fees per the Order Form.

Report violations: abuse@tradespan.io